Refund and Return Policy

Last updated: August 20, 2026

At Fundy Flight Discs, we want customers to feel comfortable purchasing from us and confident that we will work fairly with them when something goes wrong.

60-Day Return Window

Customers have 60 days from the date their order is delivered to request a return.

To begin a return, please contact Fundy Flight Discs within the 60-day period.

Starting a Return

You can request a return by:

• Emailing brandon@fundyflightdiscs.ca

• Using the Contact section of FundyFlightDiscs.ca

Please include your order number, receipt, or enough information for us to reasonably identify and verify your purchase.

We appreciate customers contacting us before mailing a return so we can confirm the return and provide appropriate instructions.

Items returned without contacting us first may take longer to process.

New and Unused Products

Unused products may generally be returned within the 60-day return period provided they remain in substantially the same condition in which they were sold.

Original tags or packaging are not normally required unless the packaging, tag, label, or other included material forms an important part of the product's value or appeal.

Used or Thrown Discs

We understand that sometimes a disc needs to be thrown before a customer knows whether it is right for them.

Used or thrown discs may still be eligible for return within the 60-day return period.

Because use can reduce the resale value of a disc, used discs may receive a partial refund rather than a full refund.

The refund amount will be determined after considering factors such as:

• Overall condition

• Wear or damage

• Changes to the appearance of the disc

• Whether the disc can reasonably be resold

• The expected resale value of the disc in its returned condition

Our goal is to provide the customer with a fair refund while accounting for the reduction in value caused by use.

Normal return shipping costs for used discs are the customer's responsibility unless the return is related to a manufacturing defect or an error made by Fundy Flight Discs.

Customer-Caused Damage

Products damaged through normal use, misuse, modification, improper storage, accidents, or other damage occurring after delivery generally do not qualify for a refund because of that damage.

This does not affect legitimate manufacturing-defect claims.

Manufacturing Defects

If you believe a product has a legitimate manufacturing defect, please contact us.

We will try to make the process as simple as reasonably possible.

Depending on the situation, we may request photos or other information before deciding whether the product needs to be physically returned.

A fair resolution may include:

• Replacement

• Full or partial refund

• Store credit

• Another reasonable solution agreed upon with the customer

When a legitimate manufacturing defect is confirmed, Fundy Flight Discs will cover reasonable costs necessary to resolve the issue.

Incorrect Products or Order Errors

If Fundy Flight Discs sends the wrong product, quantity, or otherwise makes an error while fulfilling your order, we will take responsibility for correcting the mistake.

Fundy Flight Discs will cover reasonable return and replacement shipping costs associated with correcting an error we made.

Return Shipping

For ordinary returns, including change-of-mind returns, customers are generally responsible for the cost of shipping the product back to Fundy Flight Discs.

Fundy Flight Discs will cover appropriate return shipping costs when the return is caused by:

• An incorrect product being shipped

• A fulfillment error made by Fundy Flight Discs

• A confirmed manufacturing defect

• Another situation where Fundy Flight Discs is responsible for the problem

Original Shipping Charges

When reasonably possible, original shipping charges may also be refunded as part of the return.

When the return is caused by an error made by Fundy Flight Discs, a confirmed defect, or another issue for which Fundy Flight Discs is responsible, we will make a reasonable effort to refund the original shipping charge as well.

For voluntary or change-of-mind returns, any refund of the original outbound shipping charge will depend on the circumstances and whether the payment or order system allows the charge to be refunded.

Refund Amounts

Eligible unused products will generally receive a full refund of the product price.

Used products, products with reduced resale value, or situations where only part of an order is affected may receive a partial refund when appropriate.

We will use reasonable judgment when determining partial refunds and will aim for a solution that is fair to both the customer and Fundy Flight Discs.

Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

Store credit may be provided instead when the customer agrees to that option.

Refund Processing Time

Once a returned product has been received and inspected, approved refunds are normally issued within 2–5 business days.

After Fundy Flight Discs issues the refund, additional processing time may be required by the customer's bank, credit card company, or payment provider before the funds appear in their account.

Exchanges

To keep exchanges simple and reduce delays, we generally handle exchanges as a return followed by a new purchase.

A customer may return an eligible product according to this policy and then purchase the replacement product they want.

When practical, Fundy Flight Discs may also offer a direct exchange or store credit if that provides an easier solution for the customer.

Please contact us before returning an item for exchange so we can recommend the easiest option.

In-Store Returns

Eligible online purchases may be returned directly to Fundy Flight Discs in person.

Returning an eligible product in person can avoid return-shipping costs.

Customers should review our posted business hours or contact us before arriving if they would like to arrange a return.

Final Sale Products

A product is considered final sale only when it is specifically identified as final sale in the product description at the time of purchase.

A discounted or sale-priced item is not automatically final sale unless the product listing specifically states that it is.

Final-sale restrictions do not prevent us from addressing situations involving incorrect products, legitimate manufacturing defects, or other errors for which Fundy Flight Discs is responsible.

Custom and Special-Order Products

Products that are custom ordered, specially sourced, personalized, or obtained specifically at a customer's request are generally non-returnable.

This restriction exists because these products may have been purchased or sourced specifically for that customer and may not reasonably be resold through our normal inventory.

If Fundy Flight Discs made an error with a custom or special order, or the product has a legitimate manufacturing defect, please contact us and we will work with you toward a fair resolution.

Damaged Deliveries

If an order arrives damaged during shipping, please contact Fundy Flight Discs as soon as reasonably possible.

We may ask for photos of the packaging and product so we can assess the damage and handle any applicable claim with the shipping carrier.

Customers should not need to manage a carrier claim on our behalf.

Please also review our Shipping Policy for additional information regarding damaged and lost shipments.

Fair Resolutions

Not every return or product issue fits perfectly into one category.

Fundy Flight Discs may use reasonable judgment to offer a replacement, full refund, partial refund, store credit, or another mutually agreeable solution when doing so provides a fair outcome.

Our goal is to resolve legitimate customer concerns while keeping the return process reasonable and sustainable for both the customer and Fundy Flight Discs.

Questions

For return, refund, exchange, or product-related questions, please contact us:

Email: brandon@fundyflightdiscs.ca

You can also contact us through the Contact section of FundyFlightDiscs.ca.